Returns and exchanges for purchases made on Rara Avis.
All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return.
To make your online order return via mail, begin by requesting a Return Authorization, before sending your item(s). Please note that return shipping costs are the responsibility of the customer.
Important information on returns
Items must be returned to us in perfect condition.
Make sure all products are exactly as you received them, with tag(s) and seal(s) still attached.
All products that come in their own box, must be returned in their original, undamaged box as this is considered part of the product.
When returning by mail, please make sure to return the accessory item and its corresponding box inside another solid carton box to not damage the original packaging.
Rara Avis reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.